Leadership in Technical Consulting

This series is what we call a hub-series, which means it leads to other Twennie series depending on the unique challenges you’re facing in your operations. The diagnostic tools shown in this video are designed to not only help you rescue struggling business units, but to also help you plan your learning and development in a logical sequence, helping you learn, then fix what you must in the short term to develop more revenue. This video is the first in the series, A Systems Approach to (Re)Building a Business Unit.

Why Celebration Matters explores how recognition—large or small—keeps teams motivated and connected. Drawing inspiration from Tetris inventor Alexey Pajitnov’s idea that “we deserve small celebrations,” the video shows how acknowledging effort sparks pride, trust, and purpose. From quick wins and service milestones to team events and industry awards, every celebration reinforces the message that work is valued. It also distinguishes between genuine appreciation and empty praise, offering leaders simple, meaningful ways to recognize everyone’s contributions.

A Dozen Ways to Occupy People During a Light Workload reframes downtime as development time. Instead of panicking when projects slow, leaders can use this period to strengthen systems, capture lessons, and inspire creativity. The video introduces practical, ready-to-use ideas—from conducting stay interviews and client surveys to creating video profiles, manuals, and learning content on Twennie. It also shows how the When the Workload is Light topic can serve as a shared repository where teams post, assign, and track these projects.